Checking out before an evening train? Or leaving Shanghai for a few days and returning through Hongqiao? The first choice is between metro lockers and a staffed shop near the railway station. They have different booking rules and collection hours.
For an overnight trip, BoFri lists a nearby shop that accepts overnight storage. For a few hours, Shanghai’s official guide lists metro lockers at Hongqiao. This guide explains how to choose, book and collect your bags, including the details overseas visitors need to settle before leaving.
Key Takeaways
- A nearby staffed shop explicitly allows overnight storage; a locker’s daily price cap is not permission to store overnight.
- The shop lists ¥20 per suitcase per day and ¥10 per small bag per day.
- Book the staffed shop first: the exact address appears after booking.
- Keep your order and the shop’s storage receipt for collection.
- Collect during opening hours, then allow time to reach railway security and your departure gate.
How to Book Luggage Storage at Hongqiao
Booking a Staffed Shop
BoFri’s Hongqiao storage listing, also marketed as Cunzhiji, describes a convenience-store storage point about 500 metres from the railway station’s west exit and metro Exit D. This is a nearby shop, rather than a counter inside the railway station.
Choose your drop-off and collection dates, enter the number of bags and complete the order before going there. The platform requires a reservation; turning up without an order is not its published booking process.
After booking, open My Orders to find the exact address, contact details and storage voucher. Use that address to plan your route—the approximate distance in the listing is not a door-to-door walking time.
Using Metro Lockers
For a short stop, check the Shanghai metro storage guide. In Metro大都会, open Service → storage cabinet, then choose the line and station to view locations and availability.
At the cabinet, scan with WeChat or Alipay and follow the instructions. Access follows station operating hours. Check the cabinet’s storage deadline and return-access conditions before paying; do not use the staffed shop’s overnight policy for a metro locker.
Storage Prices and Opening Hours
The staffed shop’s listing gives the following details. Check your selected dates and the total in the order before paying.
| Service or detail | Listed price or condition | What to check |
|---|---|---|
| Staffed shop: suitcase | ¥20 per item per day; listed category covers 13–30-inch suitcases | Select the correct bag category |
| Staffed shop: small bag | ¥10 per item per day | Confirm the category in your order |
| Staffed shop: opening hours | Daily, 07:00–24:00 | Arrange both handover and collection within these hours |
| Staffed shop: overnight storage | Explicitly allowed | Book the full drop-off and collection dates |
| Metro lockers | Check the selected cabinet’s current price and operating conditions | Size, availability, access and storage deadline |
Shanghai’s official Cunzhiji guide explains that charges use calendar days: crossing midnight adds another chargeable day. Use the booking total for your actual dates rather than calculating the bill as a series of 24-hour periods.
Overnight storage means the bag can remain after closing. It does not mean you can collect it while the shop is closed.
At the Shop: Drop-off and Storage Receipts
Bring your completed order to the booked address and show the storage voucher. Staff may inspect the luggage; the service terms describe uploading bag photos and confirming deposit with staff.
Keep your passport, cash, medicines and electronics with you. The terms exclude these and other listed items from storage. Read the exclusions before packing the bag you intend to leave.
Before walking away, make sure you have the order and the shop’s storage receipt. Ask staff to show you what you must present when returning. Saving the address, order number and contact details separately is a useful precaution, but a screenshot is not a confirmed replacement for the required receipt.
Changing or Extending Your Storage Booking
If your return date changes, the order FAQ describes an extension through the order page. Arrange it before the booked collection date passes, and check the revised total and collection hours.
For several days away, book all your dates from the start. The platform’s FAQ states that storage duration is not limited, while the Hongqiao shop explicitly allows overnight bookings. Your plan still needs availability for those dates and a completed order.
Collecting Your Bags Before Your Train
Order and Receipt
Return to the same shop and present your order and storage receipt. The terms allow refusal of release without the required credentials. Check your bag’s condition before leaving.
Collection Hours and Your Departure
Plan collection around the shop’s opening hours first, then your route to the railway departure entrance, security and boarding gate. The shop is outside the station; collection is a separate stop in your journey.
There is no measured shop-to-gate time in this guide. Use your actual route and train’s boarding deadline when planning the return.
Phone or Receipt Problems
Ask about recovery while staff can still view your order at drop-off. A guaranteed procedure for a lost receipt or inaccessible phone is not published in the reviewed terms.
Save the shop’s contact details before leaving. BoFri also lists My → Help and Customer Service in its app and service@cunzj.com on its contact page. These are contact routes, not a promise of immediate release.
Practical Tips for Overseas Visitors
- Finish booking before relying on the shop. Overseas-number compatibility and this shop’s passport requirements are not confirmed. Settle both before leaving with a multi-day plan.
- Check payment in your actual order. BoFri’s English FAQ lists WeChat Pay and directs customers to support if an overseas-linked card fails. Its privacy policy also mentions Alipay; that does not confirm the choices offered for this booking.
- Keep the locations separate. Hongqiao Railway Station, the metro station and the airport terminals are different places. Use the address or cabinet location for your selected service.
- Save the useful words. 行李寄存 means “luggage storage”; 寄存凭证 means “storage receipt.”
For the luggage you take onto the train, see our China high-speed train seat and luggage guide.
Frequently Asked Questions
Can I leave a suitcase for three days?
The staffed shop allows overnight bookings, and the platform does not set a storage-duration limit in its FAQ. Select all your dates and complete the order; the published policy does not establish availability for your particular trip.
Are Hongqiao lockers available 24 hours a day?
The metro guide ties access to station operating hours. The nearby shop lists 07:00–24:00. Neither supports a promise of round-the-clock collection.
Can I pay directly with an international bank card?
The reviewed booking FAQ does not promise direct international-card payment. Check the checkout options before depending on this service. If payment fails, the booking is not yet a usable storage arrangement.
Choose the service for your storage dates, complete any required booking and keep the collection credentials. For an evening train, make bag collection part of your departure plan rather than leaving it until you reach the station.